755 Marine Dr.
North Vancouver, BC
Hours: Today 10am - 5pm
927-B Brunette Ave.
Coquitlam, BC
Hours: Today 10am - 5pm
160 - 898 Carnarvon Street,
New Westminster, BC
Hours: Today 10am - 5pm
3303 East Broadway, Vancouver, BC
Hours: Today 10am - 5pm
1804 W Broadway
Vancouver, BC
Hours: Today 10am - 5pm
support
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support@vancouverlaptops.com
Email us your questions here
We will respond within 24 hours  
Vancouver Laptop Locations:
We sell refurbished laptops  
We fix laptops, tablets, iphones  
Shipping Policy:

  • We ship your order within 24 hours if it's not Saturday, Sunday, or a holiday.
  • Currently we ship all over Canada. We do not profit on shipping: free laptop shipping across British Columbia. $20 flat rate laptop shipping for all other Canadian provinces. $20 flat rate for desktops and monitors shipping.
  • By default we ship to your billing address, orders with a shipping address different from the stated billing address may require additional verification. To speed the verification process, please ensure that the shipping address for the order is listed as an alternate address with your credit card company. If the shipping address is not listed on your credit card as an alternate address, we reserve the right to cancel your order.


Warranty Policy:

  • VancouverLaptops.com wants you to be completely satisfied with the products you purchase. All our laptops are double-tested and are in perfect working condition.
  • Every refurbished laptop that leaves our store has been thoroughly evaluated and tested, this includes an extensive examination of all hardware components, a complete functional diagnostic test and a performance test, before cosmetical inspection and cleaning for optimum appearance.
  • Warranty, if provided by VancouverLaptops.com, covers electronic components, devices and labor for the time period specified your receipt.
  • Warranty issues if any will be resolved in timely manner.
  • If needed please call us and we will first try to remedy the situation. In most cases a simple solution is close at hand. However, if we determine that Warranty Service is required you will need to bring or ship your laptop to us, your receipt is required. If you have to ship please fill RMA Request Form. We can not process any warranty claim that has not been issued an RMA number. Customer is responsible for the payment of shipping the item back to us on all warranty claims. Shipping charges are non-refundable. You may choose any means of return shipping you wish. Obviously the quicker it gets to us, the quicker we can perform the warranty service.
  • For used and refurbished laptops batteries are tested to hold a charge unless otherwise stated, for all other laptops (New or factory recertified) batteries are covered by the warranty.
  • Warranty void if any identification stickers, serial numbers damaged or removed.
  • Warranty void if item physically damaged or damaged by external causes including accident, abuse, misuse, problems with electrical power, not authorized service, failure to perform required preventive maintenance.
  • All software is tested and configured but warranty does not cover software, operating systems, BIOS and drivers.
  • Warranty void if any identification stickers, serial numbers damaged or removed.
  • Warranty void if item physically damaged or damaged by external causes including accident, abuse, misuse, problems with electrical power, not authorized service, failure to perform required preventive maintenance.
  • We do not provide software support, specially issued by configuring networks, internet connections, installing new software, software crashed, etc.
  • Please note that minor cosmetic flaws on used and refurbished products would not be considered as defects and not covered by the warranty. However we do not ship any products having cosmetic flaws that would effect the operation of the unit in any way, unless we specifically mention in the description of the product.


Refund and Exchange Policy:

  • VancouverLaptops.com warranty ensures that your purchase is always worry free and backed by our no-hassle exchange and return options.
  • 15 days for exchange or refund.
  • All items must be in original condition and packaging.
  • No exchange or/and refunds after 15 days.
  • All laptops are subject to 20% restocking fee in case of monetary refund.
  • All returned items must be in its original cosmetic condition and including all packaging, accessories and manuals.
  • Your original receipt is required, we will be unable to process exchange or refund without original receipt.
  • Refund/exchange will be refused if any packaging, manuals, accessories, blank warranty cards (not filled out) or other items are missing.
  • Refund will not include shipping and will be based on the purchase price of the item only.
  • Shipping charges are non-refundable and you responsible for all shipping costs.
  • All cartridges and other printig supplies, special order parts, software and books sales are final.